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Implementation Manager

Role Purpose

The Implementation Manager will be responsible for deploying technical resource across the end to end life cycle of each implementation project. 

Role Accountabilities

  • Oversee the resolution of all project implementation issues ensuring that the engaged manager and trust services manager are sighted and briefed on any bespoke processes in advance of Live status change.
  • Provide technical support and resource to each project management update
  • Oversee the production of monthly management MI for each Trust in every portfolio to be discussed within the weekly / monthly project meetings
  • Oversee the production of actual spend to through put monthly reports to be passed to each manager and Trust contact for KPI measurement
  • Oversee the successful introduction to each operational contact for Trust services and engagement manager and monitor completeness
  • Ensuring that all user requirements are gathered, documented, developed and tested before demonstration to the Trust project team
  • Responsible for addressing all change requests from engagement services team and successful resolution and feedback to Trust contacts
  • Responsible for working with Trust services to ensure systems are being used to the optimum performance to drive efficiencies, service improvements and cost reduction
  • Responsible for addressing all system bugs from engagement services team and successful resolution and feedback to Trust contacts

Role Relationships

The implementation manager will report directly into the MD of outsourcing.

Personal Profile


  • Managing a third party software supplier
  • Experience of the software development lifecycle
  • Requirements gathering
  • Process mapping, user stories/use case experience
  • Wireframes
  • Experience of requirements/technical specifications
  • Knowledge of Agile and Waterfall methodologies
  • Testing experience
  • Working with both internal and external development teams
  • Expert excel skills
    • VBA coding experience
    • Basic SQL script creation
    • Understanding and appreciation of relational databases
    • Basic SSRS and data warehouse experience
    • Requirement gathering
    • Requirement/functional specifications
    • Process mapping, user stories/use case experience
    • Wireframes
    • Good independent problem solving skills


  • Experience of delivering technical solutions into the NHS
  • Experience of the flexible labour supply chain either within;
    • RPO
    • Managed Service
    • Neutral Vend
    • Recruitment

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 When applying, please attach your CV and covering letter.