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Senior Account Manager - SME

Role Purpose

To develop new relationships and business referrals from SME data. Arranging and attending SME visits in order to secure new SME clients. Assisting the Outsourcing Relationship Manager with SME visits.

To generate SME clients from identified key accounts in line with the Sales and Marketing business plan.

To provide client customer care and support by dealing with escalated queries from the Accounts Team and providing field support/site visits as and when required.

Role Accountabilities

  • Understand the market place Brookson operates within in order to identify trends and opportunities to maximise business growth
  • Keep up to date with competitor trends and provide recommendations to the Commercial Director to improve the Brookson offer
  • Establish new relationships and increase business from existing SME trade bodies via face to face visits
  • Highlight and identify new sources of business outside the SME arena and assist the Outsourcing Relationship Manager to devise and implement strategies to gain business from these sources
  • Assist the Relationship Manager at events and seminars, participating in presentations and providing advice and support to key clients and prospective customers
  • Monitor the success of initiatives, evaluate the outcome and report to key personnel
  • Manage and own a series of KPI measures
  • Assist the Relationship Manager in hosting hospitality events
  • Undertake training as and when required
  • Any other duties deemed necessary to support the business as and when required

Role Relationships

Working within the SME team, the role holder will report to the Outsourcing Relationship Manager.

The role holder will have extensive contact with customers, clients and industry body partner organisations including face to face relationship management.

It is also recognised that the role holder will have daily interactions with Brookson staff.

Personal Profile

  • Understand the market place Brookson operates within in order to identify trends and opportunities to maximise business growth
  • A high degree of self awareness and evidence of a structured personal career plan
  • A salesperson with a proven track record of achievement via telesales and relationship management
  • Personable and professional approach High degree of influencing skills
  • An open, honest, professional and friendly disposition
  • Ability to work to deadlines and under pressure with a keen eye for detail
  • Excellent written and verbal communication skills with the ability to communicate effectively at all levels both internally and externally using the most effective medium to suit the situation
  • Excellent PC skills particularly PowerPoint
  • A minimum of five years’ experience in a sales or marketing environment
  • Proven track record in using the telephone to set up important decision-maker and influencer meetings
  • Proven successful track record in research, analysis, strategy formulation and implementation
  • Proven track record of providing solutions to real business problems
  • Full clean driving licence

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 When applying, please attach your CV and covering letter.