Brookson Connect FAQs

As long as your transactions are displayed in their native currency and the relevant currency has been configured in your company bank accounts, you can seamlessly upload bank statements in any currency. If you have any questions or encounter any issues, please feel free to reach out to us. We’re here to assist and discuss any queries you may have.

Currently, the bank statement upload functionality works with standard bank accounts. Credit cards are not currently supported by the bank statement upload functionality.

If a balance difference is highlighted, when trying to upload a set of bank transactions, the upload will be blocked. If this happens, cancel the upload, double check the dates and bank account details you are attempting to upload and try again. If the validation error persists, don’t hesitate to reach out to us. We’re here to assist and investigate any issues you may encounter during the process.

If you need to update the bank statement date for a period where no transactions occurred: Select the bank you wish to update, and choose “Update statement date”. This will allow you to declare no bank transactions were occurred during the period you wish to update to.

If you need to update the bank statement date for a period where no transactions occurred. Select the bank you wish to update, and instead of selecting a file to upload, select “Update statement date”. This will allow you to declare no bank transactions were occurred during the period you wish to update to.

The bank statement date will atomically be defaulted to the last transaction being uploaded. If no transactions occurred during a period, or your bank statement date is different to the latest transaction date being uploaded, you will have the option of changing the bank statement date, after the transactions have been validated.

Connect will automatically skip transactions which were occurred in a period already uploaded to your company accounts. Skipping these transactions should ensure transactions are not duplicated and the balance is verified in your company accounts.

The only file types that can be uploaded to Connect are CSV or QIF files. These are industry standard files, which are supported download file types from Online bank accounts. CSV or QIF files minimise the risk of data integrity issues in your company accounts.

Log in to your online business bank account, find the transaction download section (which may be within the bank statement section). You should be able to set the period you would like to download and save locally to the device you are accessing Connect from.

Once bank transactions are validated and uploaded, you will be able to see an instant update of your bank statement date. This allows you to promptly allocate any transactions that require allocation. The available funds position updates each hour, ensuring you receive your initial available funds position within an hour of uploading transactions. We aim to provide you with timely and accurate information for a seamless experience.

Please note: Allocated transactions will be re-validated further, before being reflected in your accounting records, and so may take 24 hours before allocated transactions are reflected in your available funds. If you have any further queries regarding timing differences then please feel free to contact us.

When you select a bank account you wish to upload transactions, the date of the latest transactions for that specific bank will be visible. This is the date you need to download further transactions from your online bank account.

The transactions you upload via Connect will be processed directly into your company bank accounts. You do not have to send in additional copies to support the uploaded transactions.

Log in to your online business bank account, find the transaction download section (which may be within the bank statement section). You should be able to set the period you would like to download and save locally to the device you are accessing Connect from.

The Upload Bank File functionality will only accept CSV or QIF files, which are industry standard download functions from online bank accounts. 

To ensure a smooth experience and minimise any potential errors, it’s important to have the bank statement functionality enabled. If you prefer uploading bank statements instead of using automated bank connections, please contact us, and we’ll be happy to assist.

To ensure a smooth experience and minimise any potential errors, it’s important to have the bank statement functionality enabled. If you prefer uploading bank statements instead of using automated bank connections, please contact us, and we’ll be happy to assist.

Click “Upload Bank File” and follow the steps to upload your transactions. You will need to download the transactions for the relevant period from your online bank account either as a CSV or QIF file. During upload, Connect will validate the transactions being uploaded and the closing balance against your company records and you will be asked to review the transactions so you can verify the information to be uploaded to your accounts.